Guarantee

CONDITIONS OF GUARANTEE

The warranty covers the products sold in the territory of the Republic of Poland and located in its territory at the time of the complaint process.
The guarantor provides proper quality of furniture, while maintaining the rules of their use for their intended purpose for a period of 24 months from the date of sale to the consumer, but no longer than 27 months from the date of their release to the Seller by the Guarantor. The warranty period starts from the date of delivery of the furniture to the Buyer. The date of delivery of the furniture must be confirmed .
Guarantor will be entitled to refuse to perform warranty obligations if the Buyer fails to provide proof of sale issued by the Seller (invoice, receipt) and warranty card allowing to determine the origin of the product from the Guarantor and the warranty period.
At the time of sale, in order to check the quality, the furniture should be unpacked by the buyer, which the seller confirms in the furniture sales receipt.
The manufacturer is liable for defects caused by the sold furniture and for damage which is an unavoidable consequence of the defects if the furniture was used as intended and in appropriate conditions.
Complaints about warranty defects are accepted by the shop where the goods were sold, and the time for processing is counted from the date of transmission to the manufacturer.
The Purchaser will be notified of the acceptance of the complaint by the manufacturer or that the complaint is unfounded, within 21 days, personally through the company service, by telephone or in writing.
Complaints found to be justified will be dealt with within 30 working days, after prior telephone notification to the Buyer. In exceptional situations, the manufacturer reserves the right to extend the deadline.
This warranty card is valid together with the proof of purchase of the furniture.

HOW TO MAKE A COMPLAINT

A complaint will be realised by way of free repair within 30 days from the date of its consideration.
The Buyer will be notified within 21 days from the date of notification by telephone or in writing if the complaint is considered unfounded.
The time limit for handling and implementing the complaint may be extended if the Buyer agrees to this by fax, email or otherwise in writing. There is no delay in processing the complaint if a representative of the Guarantor came to the Buyer on the agreed date and could not perform the complaint procedure for reasons attributable to the Buyer. In this situation, the Guarantor will handle the complaint within the new 30-day period.
If the user prevents the repair twice (the date of the manufacturer’s service visit was missed twice for reasons attributable to the purchaser), he shall be deemed to have waived his warranty rights.
In the event of an unjustified complaint or making it impossible to fulfil warranty obligations, the Purchaser shall be obliged to cover the costs incurred by the Guarantor in connection with the performance of warranty obligations.
In case the defect constituting the subject of the complaint is, according to the manufacturer’s assessment, removable, the service will be provided by repairing the product at the Buyer’s premises, in other situations the repair of the product will take place at the manufacturer’s Factory . The manufacturer’s representative decides on the manner of processing the complaint.
The Buyer is obliged to deliver the furniture or its parts to the manufacturer’s representative in order to transport it to the manufacturer’s premises and repair it in the factory conditions.
The manufacturer is not obliged to provide the Buyer with a replacement product for the duration of the repair under factory conditions. Refusal to release the product (or its parts) for repair under factory conditions or making the repair impossible is considered as a waiver of warranty rights.
The manufacturer is not responsible for the non-conformity of the goods with the contract when the Buyer knew about this non-conformity or judging reasonably should have known about it (a piece of furniture from the exposition, damaged, etc.).
The furniture should be protected against unreasonable mechanical damage, which may be caused e.g. by sitting on the bolster board, standing (sitting) on armrests, backrest edges, on single wooden slats springing out, pushing the bedding case apart causing it to collapse.
Please ensure that the transport protection has been removed before first use.
A complaint does not constitute grounds for withholding payment for the furniture.

The manufacturer’s guarantee does not cover :

Defects, damage, missing elements and accessories visible at the time of purchase of the furniture, which should be disclosed before sale and removed when the furniture is handed over to the Buyer.
Damage caused by negligence, such as cuts by sharp objects.
In the event that the manufacturer’s representative establishes soiling of the fabric or eco-leather and defects resulting from wear and tear, the effects of moisture, chemicals, strong heating, mechanical damage, washing of upholstery furniture covers.
Discolouration caused by contact with dyed textiles such as jeans.
There is a possibility of the foam sitting up to 5% and this is in accordance with the Polish standard (PN-78/c-05012/12).
Differences in the degree of hardness of individual elements of the upholstery product resulting from their different sizes and conditioned by the applied structural solutions.
Damage resulting from unfortunate or careless transport, handling, assembly and adjustment of the furniture by the purchaser or other persons acting on the purchaser’s behalf, as well as resulting after the sale (delivery) due to fortuitous events or other circumstances for which neither the manufacturer (guarantor) nor the seller is responsible.
Damage caused by animals.
Flooding of the furniture by water or other liquids.
Damage resulting from repair or alteration of the furniture carried out by or at the request of the purchaser, without the written consent of the guarantor.
Occurrence of differences in the shades of fabric depending on the angle of incidence of natural and artificial lighting, combining the furniture into a set from different deliveries – orders and the complaint may relate to the difference of individual products purchased at different times.
Slight changes in the properties, external appearance, occurring naturally with the passage of time under conditions of normal use (e.g. shifting of quilting, stretching of the fabric, wrinkling, brightening, fading, deformation of the sponge).
The effect of pilling and fabric wrinkling is natural and cannot be completely eliminated.
The migration of dyes from intense and dark-coloured fabrics to light-coloured ones is inevitable.
Defects and damage for which the Guarantor (manufacturer) has reduced the price of the furniture.
Minor marks and unevenness in the places of gluing the wooden furniture elements, which are the result of natural changes (”work” of the wood during the use of the furniture).
Slight differences in external dimensions from those stated in the offer (accuracy +/- 3cm).
Upholstered furniture is for lounge use, designed and made for occasional sleeping, not as a substitute for a bedroom.
Admissible differences in shade of wooden elements resulting from the natural origin of the material.

Rules of use and maintenance

There are general rules of maintenance and upkeep applicable to any material that makes upholstered furniture. Following and adhering to a few simple guidelines will help to prolong the life of your furniture and ensure satisfaction with its use:

Furniture should be used in accordance with its intended use and the rules of use. Avoid sitting on armrests, standing on seats, backrests or individual spring bars , do not jump.
Furniture should be used in normal microclimate conditions, i.e. air humidity of 40-80 % and temperature of 10-35° C.
Proper, stable positioning of the furniture on a well levelled floor is also required.
The method of assembly of the furniture, the number of components and assembly accessories, is specified in the assembly instructions for the furniture in question.
Do not place hot objects directly on the furniture.
Avoid contact with the furniture: alcohols, solvents and other chemicals.
Place the furniture at least 1 m away from active heat sources.
The surface of the furniture should be cleaned with a slightly damp, soft cloth.
When using the furniture, excessive individual pressure on the soft upholstery elements is not allowed (e.g. jumping on the sofa seats, sitting on the side edges, etc.). The upholstery surfaces of individual pieces of furniture may show creases and corrugations that can be spread by hand during normal use. In order to use the furniture effectively, care should be taken to ensure that the set is used evenly. In particular, in furniture with two or more seats, the use of only one seat should be avoided to prevent differences in the appearance of the entire set.
During use, discolouration may appear on upholstery as a result of natural processes of colour pigment loss in areas subject to intensive use (cleaning), as well as in areas exposed to sunlight. These defects are not the responsibility of the manufacturer.
Fold-out sofa furniture is not intended for everyday sleeping but for occasional sleeping (it does not replace a bed).
Before unfolding it for the first time, make sure that the transport protection has been removed.
It is forbidden for children to unfold and fold the furniture functions by themselves.
Avoid direct contact of the fabric or eco leather with human body sweat and animal and vegetable fats.

CLEANING AND MAINTENANCE

Upholstery materials: leather, fabric, eco leather should be kept clean. The upholstery material should not be allowed to become heavily soiled. Proper maintenance and care ensure that the functional and aesthetic qualities of the furniture are maintained for a long time.
Before cleaning, the furniture should be vacuumed: Upholstered and matt surfaces should be vacuumed using a hoover with a soft brush. Gloss surfaces should be vacuumed with a soft, dry cloth.
Remove stains as soon as they appear.
Do not apply cleaning agents directly onto the stain but clean with a white cloth or sponge.
Rubbing can damage the surface of the upholstery material. Therefore the surface should be cleaned gently with circular movements. After drying impregnate
The surface to be cleaned should be allowed to dry after cleaning. The furniture can only be used when completely dry.